AuraHaven Homes operates as an independent lighting brand located in Covington, Kentucky. We currently ship exclusively to physical street addresses across the 50 United States (including the contiguous 48 states, Alaska, and Hawaii).

We pride ourselves on transparent, honest pricing with zero unexpected fees:

• 100% Free Standard Shipping: Every order on our website qualifies for free standard shipping with zero minimum purchase requirement.
• No Hidden Surcharges: We never charge fuel surcharges, handling fees, or residential delivery surcharges.
• No Sales Tax Collected: All product prices displayed on our website are final. No surprise taxes are added at checkout.

*Note: Shipments to Alaska, Hawaii, or rural US regions may occasionally require 2 to 3 additional transit days depending on regional postal hubs.

Our fragile ceramic, stoneware, and brass lighting fixtures are shipped using premium national carriers: USPS, UPS, and FedEx.

• Automated Tracking: As soon as your order is packed and the label is printed, you will receive an email confirmation with your official tracking number and direct tracking link.
• Tracking Scans: Please allow 24 to 48 hours for the carrier to register the initial depot scan.

Need to modify your order or update your shipping address? We accommodate changes whenever possible:

• Cancellation Window: You may request an order cancellation or address adjustment within 12 hours of order placement or anytime prior to warehouse fulfillment.
• How to Cancel: Contact us at info@aurahavenhomes.com or +1 (859) 348-9304 with your Order Number.
• Dispatched Orders: Once an order has dispatched, it cannot be rerouted in transit. Please receive the package and follow our standard 30-day return policy.

We pack all ceramic bases and delicate shades with custom-molded styrofoam and heavy-duty corrugated cartons. However, in the rare event of transit damage:

• Report Within 48–72 Hours: Email photos of the damaged item and packaging box to info@aurahavenhomes.com with your Order ID.
• Instant Free Replacement or Full Refund: We will immediately dispatch a brand-new replacement at no charge, or issue a 100% full refund. You pay zero return shipping fees for damaged items.
• Lost Shipments: If tracking stalls for more than 5 consecutive business days, we will launch an official carrier trace. If deemed lost, we guarantee an immediate replacement or full refund.